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Person in a cap and glasses holding an old mortise lock plate against a bare slot in a wooden door edge.

Locksmith · Toronto

Understanding your locks

Whether you own, rent, manage a building or just drive, there is something here for you. Each note takes one everyday situation, explains what is going on behind the door, and sets out what a sensible next step looks like.

Questions people ask us

Person in a dark cap handing a brass key to a smiling person in the open doorway of a pale green door. — Home Lockout Service, Toronto

Lockout Services

I am a landlord. Can you open a unit my tenant is living in?

A locksmith will want to understand the situation first, because a tenant's right to their home is protected and a lockout of a tenant is something only a sheriff enforcing a Landlord and Tenant Board order may carry out. Legitimate reasons do come up: a tenant has asked you to let them in, a vacated unit needs securing, or an emergency requires access. Bring ownership records and be ready to explain the circumstances, and the locksmith will help you handle it properly. Home Lockout Service

What is a restricted keyway and is it worth having for a business?

A restricted or patented keyway is one whose blanks are supplied only through the manufacturer's authorised channels, so duplication is controlled rather than available at an ordinary counter, though the exact authorisation step varies by program and is not always a signed letter. For a company with staff turnover, cleaners and contractors, it means the keys in circulation are far easier to track. It can be introduced during a rekey, on the exterior doors only or across the whole premises, and works alongside a key register. Business Lockout Service

How long does the extraction usually take?

It depends on how the piece is sitting. A protruding fragment in a plug at rest can be out in moments. A deep piece behind lifted pins takes patient work with hooks and spirals. A glued or corroded fragment may mean removing the cylinder and freeing it from behind. Cutting and testing the new key, and any door adjustment, add their own time. The locksmith gives a sense of it after the first look. Broken Key Extraction

My car was stolen with the garage remote and a house key inside. What now?

Treat it as two exposures. The house key is handled by rekeying every lock it fits. The remote is handled at the garage door opener: its memory is erased so every old remote stops working, and new remotes are programmed. If the car had your address on its paperwork, do both before anything else. A locksmith can rekey the doors and, on many openers, clear the remotes during the same visit or show you the learn button on the motor unit. Break-In Damage Lock Repair

A silver-colored deadbolt set in clear packaging with two keys resting on the countertop in front. — Lock Rekeying, Toronto

Change or Rekey Locks

Will I need to prove I own or rent the home?

Yes, and it is a welcome part of the job. Rekeying decides who can enter, so the locksmith confirms the person asking has the standing to make that decision. For an owner that means photo identification alongside a document that links them to the property, for instance a property tax notice or the closing statement. A manager brings the owner's written authorization. A tenant mentions that the landlord has agreed and will be given a key, since tenancy rules here expect both to hold one. Lock Rekeying

Can I supply my own deadbolt?

Yes. Bring the box, the template and the instructions, and tell the locksmith the model beforehand so the bore and backset can be checked against your door. If the kit turns out to need a larger hole or a different faceplate than the door has, the locksmith adapts the door or suggests a matching model. Hardware bought online sometimes arrives set for a different door thickness, which is a small adjustment on site. Deadbolt Installation

What information helps before the visit?

Photographs of each lock from outside and inside, plus one of the door edge showing the latch plate and one of the strike on the frame, tell the locksmith most of what they need. Add the door thickness if you can measure it, whether the door is wood, steel or fibreglass, the finish you want to match, how many doors are involved and whether you want them all on one key. Lock Replacement & Upgrade

How long does servicing a mortise lock take?

A single entry lock that needs cleaning, springs and a strike adjustment is generally done in one visit of an hour or two. Filing a bit key adds bench time, and a set of interior latches is longer simply because there are more of them. A case that needs a part fabricated, or a replacement case that has to be ordered to size, may mean a second visit; the locksmith says so at the assessment. Vintage Mortise Lock Service

Two adults discussing a closed keypad safe in a home study. — Safe Opening & Combination Change, Toronto

High Security Locks

Is a mechanical dial or an electronic keypad the better choice for a business safe?

Each suits a different way of working. A mechanical dial has no battery to fail and a long service life, but only ever holds one combination at a time. An electronic keypad allows separate codes for different staff and an audit trail on some models, at the cost of needing battery changes. Either can be fitted with a genuinely high security rating; the choice usually comes down to how many people need independent access. Safe Opening & Combination Change

Why does the inside of my fireproof safe feel damp?

A fire-rated interior works by sealing tightly, and that same seal traps ordinary household humidity over time with nowhere to go. Opening the door for a few hours every few weeks lets trapped air exchange with the room, and a desiccant packet inside absorbs moisture between those openings if it is refreshed on schedule. A musty smell or a soft-feeling document is the interior telling you it needs airing out. Safe Installation & Servicing

How long does the installation take?

A cylinder swap with new keys on one door is a short visit. A new deadbolt, reinforced strike and frame repair takes longer, and several doors keyed to a plan take longer again, mostly in bench time pinning cylinders. The locksmith gives you a realistic estimate once the doors have been looked at, because the frame condition and the door preparation matter more than the count of locks alone. High Security Locks

Three rectangular door-handle sets with keyholes in black, silver-colored and gold-colored finishes standing on a countertop. — Commercial Rekeying, Toronto

Commercial Locks

What is a keying chart and why does it matter afterwards?

A keying chart is a plain list of every opening, the key group that operates it, the code stamped on those keys and the number issued. Months later it lets you answer exactly which doors a missing key opened, and it lets a locksmith add a new door to the system without changing anything else. Keep it with the key register, somewhere locked, with a copy off site. Commercial Rekeying

How is the key chart kept private?

The chart is handed to a named administrator rather than left as loose paperwork, and it is stored somewhere only that person can reach, separate from day-to-day office records. It is not published, circulated widely or kept alongside general building documents. When the administrator role changes hands, custody of the chart moves with a signed acknowledgement rather than being passed along informally. Master Key System Design

Can we see a log of who entered and when?

Yes. The controller keeps a running record of which credential was presented at which door and when, available to the administrator at any time, not only after an incident. It can be checked for a specific door, date, or credential, which is useful for everyday questions as much as investigating something unusual, though it identifies the credential used rather than confirming who was physically holding it. Access Control Installation

How is occupant load actually counted for this decision?

Occupant load is calculated from the floor area and the intended use of the room, using published factors for that occupancy type, rather than a headcount taken on a busy night. A building official or a locksmith familiar with the calculation can work through it for a specific room, and the result is what decides whether the exit doors serving that room need a releasing device. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, Toronto

Car Keys

Should I call a tow truck or a locksmith?

For keys locked in, lost or broken, a locksmith opens the car where it stands and can usually make a key on the spot, so the car drives away. A tow moves the car to a shop but leaves the key problem unsolved. Roadside clubs send a locksmith for lockouts and reserve towing for cars that cannot be made drivable. If the shoulder is unsafe to work on, a short tow first may be sensible. Car Lockout Service

What is a transponder key, and does my car have one?

A transponder is a small chip in the head of the key with no battery of its own. When the key is in the ignition, or the fob is inside the cabin, the immobilizer sends a signal and the chip answers with a code; if the code is unknown, the engine is prevented from running. Every new light vehicle sold in Canada since September 2007 has been required to have an immobilizer, so almost any car from that time on uses one. Car Key Replacement

Should I get the locks rekeyed when I get a spare, or is that a different service?

They are related but not identical, since a car's door and ignition locks are a separate mechanical layer from the immobilizer even though both systems usually get touched in the same visit. Making a spare and removing a genuinely unaccounted-for key's electronic access are handled together, and if that lost key's blade could still turn a matching door cylinder by hand, the locksmith rekeys that cylinder as part of the same appointment. Spare Car Key Duplication

Does key fob programming use my car's diagnostic port?

On most vehicles, yes. The same connection point used for other vehicle diagnostics is typically how a fob's registration procedure communicates with the car's onboard systems. A few older or simpler key systems are programmed through a different in-car sequence instead, which is one more reason the vehicle's year and model are checked before the procedure begins. Key Fob Programming

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